Return & Exchange Policy
If you are not completely satisfied with your purchase, we will gladly issue an exchange within 30 days of purchase in the original form of payment (less any original shipping and handling fees). Please note that only damaged, defective, or incorrect orders will be acceptable for a full or partial credit refund or replacement. Otherwise, all merchandise is subject to an exchange only policy.
No re-stocking fees apply, however, items must be returned unused, unworn, and unwashed along with all original packing materials, accessories, and documentation to our main office:
36 Northline Road
Canada M4B 3E2
All exchange packages must be accompanied with a completed form providing the following information:
1. Reason for exchange.
2. Contact information – First and surname, shipping address, and telephone number.
3. Items you wish to receive in exchange. Please include the style number, size, color, and quantity.
The following items are not acceptable for return or exchange:
2. Disposable/consumable products such as gloves, masks, sanitizing wipes.
3. Items that have been hemmed, embroidered, monogrammed or personalized in any way, shape, or form.
Return shipping fees are the customer’s responsibility. For your protection, we recommend you use a carrier that is able to provide proof of delivery, insurance, and traceability services in case of loss or damage.
Please allow 10 to 20 business days from the date we receive your package to process your exchange request. Please allow an additional 3 to 5 business days for transactions to be applied to your credit card account and 1 to 2 billing cycles for the transaction to reflect on your billing statement as each bank's processing time varies.